Category Archives: Conversation ChatBot’s

PDF Real conversations with artificial intelligence: A comparison between human human online conversations and human chatbot conversations Ingrid Farreras

Also, a chatbot should be able to send a customer to a human representative for particularly sensitive, emotional or complex conversations. Ultimately, chatbots are not people and cannot fully grasp human emotion, provide empathetic answers or understand human context like people can. While innovations in conversational AI are helping chatbots have more dynamic conversations with […]